FAQs

Due to regulatory requirements, we cannot accept orders placed over the phone. We welcome your call to discuss your questions and advise on the best broadband connection for you, however the final order must be placed online through our website www.ghostbroadband.co.uk.

We accept monthly payments via direct debit and any one-off payments via credit/debit card*. *We do not accept American Express.

Ghost Gamer Broadband services are supplied on a 24-month contract.

As soon as your broadband order has been accepted and ongoing payment has been processed we’ll confirm your activation date. If you are switching your service from another provider it will take approximately 2 weeks. If transferring a phone line as well, this will take an additional 15 days after your Ghost Broadband is activated

It’s simple, we’ll take care of everything! All you need to do is place your order with us and we will do the rest. We will keep you updated along the way by email until your connection/line becomes live on the Ghost network!

The team comes from a background of gamers, working in business telecommunications. For years, we used a business network for gaming at our homes. We were hosting more games, experiencing less latency, and noticing a very fast gaming experience. We took the quality of the business broadband, our knowledge, and the feedback of gamers to

The Headline Speed is the maximum speed available for a product. For example, Fibre to the Cabinet, or FTTC, has headline speeds of up to 80mbps download and up to 20mbps upload. Some customers may achieve the maximum speeds while other customers will experience slower speeds. Using our availability checker is the best way to