FAQs

Faults can be raised by emailing support@ghostbroadband.co.uk where a support ticket will be automatically generated and an engineer will be in touch shortly to investigate and troubleshoot. You can also contact us on 0203 301 9998 to raise a support ticket. Calls will be answered between 9am-5.30pm weekdays. Calls outside of those hours will generate […]

The first stage is to create a support ticket with us by emailing support@ghostbroadband.co.uk or by calling us on 0203 301 9998. We cannot accept returned hardware without a support ticket being created and without a discussion with our support engineers. Any equipment received without these terms will not be accepted as a return and

All routers purchased through Ghost Broadband carry a 12-month manufacturer warranty in line with the manufacturer terms.

All our supplied routers will be delivered pre-configured so it’s easy for you to get connected. However, should you need help with one of our routers or one of your own you can contact support at support@ghostbroadband.co.uk which will generate a support ticket for you and an engineer will be in contact. Alternatively, please contact

That may or may not be a problem. Some broadband providers lock the router to their services only i.e. BT Hub. This is similar to when a mobile phone is locked to only work on one mobile phone network. Some routers can be “unlocked,” and some online research may be able to help you figure

All Ghost Connections are supplied with a free standard Wi-Fi router free of charge. We will configure this for you so it’s simply plug and play when your broadband is activated. We also include in the box all the technical details you would need in order to program your own compatible router if preferred.

Here are a couple of possibilities: 1. Your current services are not provided on the Openreach network. Providers like Sky and Virgin Media use other networks and we are unable to takeover services from other networks. DO NOT PANIC! You can have Ghost Gamer Broadband if you choose to have a new line installed. You

FTTP – Fibre to the Premises provides a pure fibre path from your home or office to the exchange, delivering speeds of up to 330Mbit/s. ‍FTTC – Fibre to the Cabinet provides a fibre path between the cabinet near you and the exchange. We use the existing copper network to cover the few hundred yards

An IP address is a unique number identifying the location of your computer on the Internet, enabling it to communicate with other computers. A Ghost static IP address means your computer is assigned a fixed, permanent address that is unique to you and does not change. You will need a static IP address, if you

The nature of your line. ADSL and Fibre lines are affected by things like the distance between you and the exchange and/or cabinet. Traffic. This refers to both traffic management, please see ‘What is Traffic Management and how does it improve my gaming?’ and the amount of traffic accessing a particular website at any one