Please find the below guide for configuring a DLink 9970 Router for a Ghost ADSL connection. You can also download a copy of this guide here. Press and hold the FACTORY reset button on the back of the router for 15 seconds. Connect to the router via WiFi or ethernet Open a web browser to […]
9970 ADSL Ghost Factory Reset Guide Read More »
Please find the below guide for configuring a TPLink VR40o Router for a Ghost FTTC connection. You can also download a copy of this guide here. Press and hold the FACTORY reset button on the back of the router for 15 seconds. Connect to the router via WiFi or ethernet Open a web browser to
VR400 VDSL Ghost Factory Reset Guide Read More »
Latency can be affected by many factors outside of our control such as 3rd party peering and the remote server locations you are testing to. (please refer to our other articles for further information) For this reason, we monitor latency between our broadband gateway that you are authenticated with, and your broadband router which we
How do we monitor latency? Read More »
What is DLM? DLM, (Dynamic Line Management) is the Openreach system used to monitor and control the speed / stability of FTTC circuits. All FTTC services provided by Ghost will prioritise speed over stability within thresholds defined by the DLM system for the current enforced profile. Day of install When your service goes live on
Dynamic Line Management what is it? (DLM) Read More »
Should you wish to make a complaint, please contact us at accounts@ghostbroadband.co.uk or write to us at the following address: Ghost Broadband Unit 8, Foundry Court Foundry Lane Horsham West Sussex RH13 5PY
How do I complain? Read More »
To cancel your Ghost Broadband, please email support@ghostbroadband.co.uk detailing your name, phone number on which the broadband is active on and your reason for cancellation. An operative will then be in touch shortly to confirm details and cancel the service. Alternatively, please contact us by phone on 0203 301 9998 between 9am-5.30pm weekdays and we
How do I cancel after my contract? Read More »
You have a 14-day cooling off period from when your order was placed to cancel your order for services without penalty. To cancel your order during the cooling off period, please email support@ghostbroadband.co.uk detailing your name and phone number. An operative will then be in touch shortly to confirm details and cancel the service. When
How do I cancel an order? Read More »
Activation fees are placed upon Ghost Broadband by the main networks for activation/installation and migration of all services. This cost effectively is for the network engineer to carry out the works on your line. We take a loss on these, however unfortunately we must pass on a lesser percentage when taking out a connection with
Why charge activation fees? Read More »
In the event you have FTTC Fibre Ghost Gamer Broadband, you will not be able to transfer your broadband from one house to another. FTTC Fibre currently cannot be transferred between properties due to network contract terms for the technology. Be aware that should you move from your house before the end of the contract
How do I transfer my Ghost Broadband if I am moving to a new house? Read More »
Please contact us at accounts@ghostgb.co.uk detailing your account name, the phone number the Ghost Gamer Broadband is activated on, and a description of what you would like to change. An operative will respond to your request. Alternatively, please contact us by phone on 0203 301 9998 between 9am-5.30pm weekdays and we will be happy to
How do I update my account details? Read More »
