Account Questions

Should you wish to make a complaint, please contact us at accounts@ghostbroadband.co.uk or write to us at the following address: Ghost Broadband Unit 8, Foundry Court Foundry Lane Horsham West Sussex RH13 5PY

To cancel your Ghost Broadband, please email support@ghostbroadband.co.uk detailing your name, phone number on which the broadband is active on and your reason for cancellation. An operative will then be in touch shortly to confirm details and cancel the service. Alternatively, please contact us by phone on 0203 301 9998 between 9am-5.30pm weekdays and we

You have a 14-day cooling off period from when your order was placed to cancel your order for services without penalty. To cancel your order during the cooling off period, please email support@ghostbroadband.co.uk detailing your name and phone number. An operative will then be in touch shortly to confirm details and cancel the service. When

Activation fees are placed upon Ghost Broadband by the main networks for activation/installation and migration of all services. This cost effectively is for the network engineer to carry out the works on your line. We take a loss on these, however unfortunately we must pass on a lesser percentage when taking out a connection with

In the event you have FTTC Fibre Ghost Gamer Broadband, you will not be able to transfer your broadband from one house to another. FTTC Fibre currently cannot be transferred between properties due to network contract terms for the technology. Be aware that should you move from your house before the end of the contract

Please contact us at accounts@ghostgb.co.uk detailing your account name, the phone number the Ghost Gamer Broadband is activated on, and a description of what you would like to change. An operative will respond to your request. Alternatively, please contact us by phone on 0203 301 9998 between 9am-5.30pm weekdays and we will be happy to