Help center
Your questions answered
Browse the topics below or use our search bar to find what you’re looking for. Remember, if your question isn’t listed, we can still help you. Simply fill out the ‘Ask A Question’ form at the bottom of the page.
Frequently Asked Questions
GENERAL
This section covers general questions relating to the over all service provided by Ghost Broadband. Insight into our excellent and dedicated team, Ghost’s speeds, general contract questions, and payment methods.
ACCOUNT
This section contains more specific questions with regards to personal account information, updating user account details, general complaints about the service, activation fees, and product cancellation processes.
TECHNICAL
The technical section provides dedicated answers to performance-based and setup queries. Raising a line fault, configuring your Ghost router correctly, connection differences, including ping and traffic management.FAQs by Category
General QuestionsAbout Ghost Broadband
Due to regulatory requirements, we cannot accept orders placed over the phone. We welcome your call to discuss your questions and advise on the best broadband connection for you, however the final order must be placed online through our website www.ghostbroadband.co.uk.
We accept monthly payments via direct debit and any one-off payments via credit/debit card*.
*We do not accept American Express.
As soon as your broadband order has been accepted and ongoing payment has been processed we’ll confirm your activation date. If you are switching your service from another provider it will take approximately 2 weeks.
If transferring a phone line as well, this will take an additional 15 days after your Ghost Broadband is activated so you get to enjoy the results before we complete the entire process!
It’s simple, we’ll take care of everything! All you need to do is place your order with us and we will do the rest. We will keep you updated along the way by email until your connection/line becomes live on the Ghost network!
The team comes from a background of gamers, working in business telecommunications. For years, we used a business network for gaming at our homes. We were hosting more games, experiencing less latency, and noticing a very fast gaming experience. We took the quality of the business broadband, our knowledge, and the feedback of gamers to build a network that would provide a premium gaming experience. Once the connection was up to our high standards we decided it was time for us to share this experience with you, and Ghost Broadband was born.
The Headline Speed is the maximum speed available for a product. For example, Fibre to the Cabinet, or FTTC, has headline speeds of up to 80mbps download and up to 20mbps upload. Some customers may achieve the maximum speeds while other customers will experience slower speeds. Using our availability checker is the best way to estimate the actual speeds you can expect to get.
Account QuestionsAbout Ghost Broadband
Due to regulatory requirements, we cannot accept orders placed over the phone. We welcome your call to discuss your questions and advise on the best broadband connection for you, however the final order must be placed online through our website www.ghostbroadband.co.uk.
We accept monthly payments via direct debit and any one-off payments via credit/debit card*.
*We do not accept American Express.
As soon as your broadband order has been accepted and ongoing payment has been processed we’ll confirm your activation date. If you are switching your service from another provider it will take approximately 2 weeks.
If transferring a phone line as well, this will take an additional 15 days after your Ghost Broadband is activated so you get to enjoy the results before we complete the entire process!
It’s simple, we’ll take care of everything! All you need to do is place your order with us and we will do the rest. We will keep you updated along the way by email until your connection/line becomes live on the Ghost network!
The team comes from a background of gamers, working in business telecommunications. For years, we used a business network for gaming at our homes. We were hosting more games, experiencing less latency, and noticing a very fast gaming experience. We took the quality of the business broadband, our knowledge, and the feedback of gamers to build a network that would provide a premium gaming experience. Once the connection was up to our high standards we decided it was time for us to share this experience with you, and Ghost Broadband was born.
The Headline Speed is the maximum speed available for a product. For example, Fibre to the Cabinet, or FTTC, has headline speeds of up to 80mbps download and up to 20mbps upload. Some customers may achieve the maximum speeds while other customers will experience slower speeds. Using our availability checker is the best way to estimate the actual speeds you can expect to get.
Technical QuestionsAbout Ghost Broadband
Due to regulatory requirements, we cannot accept orders placed over the phone. We welcome your call to discuss your questions and advise on the best broadband connection for you, however the final order must be placed online through our website www.ghostbroadband.co.uk.
We accept monthly payments via direct debit and any one-off payments via credit/debit card*.
*We do not accept American Express.
As soon as your broadband order has been accepted and ongoing payment has been processed we’ll confirm your activation date. If you are switching your service from another provider it will take approximately 2 weeks.
If transferring a phone line as well, this will take an additional 15 days after your Ghost Broadband is activated so you get to enjoy the results before we complete the entire process!
It’s simple, we’ll take care of everything! All you need to do is place your order with us and we will do the rest. We will keep you updated along the way by email until your connection/line becomes live on the Ghost network!
The team comes from a background of gamers, working in business telecommunications. For years, we used a business network for gaming at our homes. We were hosting more games, experiencing less latency, and noticing a very fast gaming experience. We took the quality of the business broadband, our knowledge, and the feedback of gamers to build a network that would provide a premium gaming experience. Once the connection was up to our high standards we decided it was time for us to share this experience with you, and Ghost Broadband was born.
The Headline Speed is the maximum speed available for a product. For example, Fibre to the Cabinet, or FTTC, has headline speeds of up to 80mbps download and up to 20mbps upload. Some customers may achieve the maximum speeds while other customers will experience slower speeds. Using our availability checker is the best way to estimate the actual speeds you can expect to get.
Use this form to submit a question which hasn’t been addressed within the Ghost FAQ section.
We shall endeavour to provide an answer as quickly as possible and add it to the appropriate section.
Ask a Question
Ghost Broadband
To you, it’s more than a game. To us, it’s more than a service. Being the best means hard work, dedication and focus. But in the beginning it’s all about building on the basics. Our rock-solid network is the perfect foundation for your success. So play like you mean it – with Ghost, you only need to worry about winning.